Shipping Policy

Shipping

We offer free FedEx shipping on orders within the United States. We do not offer shipping to Alaska, Hawaii, Puerto Rico or pobox. We also do not offer shipping to any other country except the U.S..

Free Taxes

We offer tax-free services. Taxes and fees will be covered at Soulout.

Shipping Time

All orders will be delivered to you within 3-6 business days. (Processing time: 1-2 bussiness days, Shipping time: 2-4 bussiness days) Once the product has shipped, you will receive a tracking number that you can use to track your package as it is being shipped to you.

Please keep in mind that delivery times may be longer during holidays or inclement weather conditions. We recommend keeping a close eye on the tracking number for your order.

If you have questions about your tracking information, don't hesitate to contact our customer experience team at Services@soulouter.com or via live chat.

Order Changes

At this time, once an order is placed, we are unable to update the shipping address or the order itself, as our fulfillment team is working at lightning speed 24/7 to get the goods out! If you need to change your shipping address, we recommend that you contact your courier company for assistance in updating your shipping address.

Order Cancellation

Due to the nature and volume of the business, we cannot process cancellations once your order has been shipped out. If you want to cancel/return your order, you will need to send the product back in its original condition after it arrives. Once we receive the product, we will inspect and verify it to ensure there is no damage or any discrepancies, and then provide a full refund.

Shipping Delays

If you do not receive your package over 15 bussiness days of the ship date, please contact support and we will start an investigation with the shipper (Fedex). This can take up to 7 bussiness days to complete. We understand this can frustrating, once the investigation has been completed Soulout will do our best to make this right.